FAQ Category: Products and Ordering

For bulk purchases of more than 5 items, please drop an email to us at shop@geniusxplay.com and we will reply to you within 2 business days.

All kits come with instructions as well as video tutorials.
Should you need more assistance from there, please just drop us an email at shop@geniusxplay.com and we will be happy to guide you along!

All items are carefully checked before they are shipped out, but in the unlikely event where your item was damaged in transit, fret not!
Simply take a picture of the product and drop us an email at shop@geniusxplay.com within 14 days from the date of purchase, we will be happy to do a 1-on-1 exchange or refund (for faulty items) or mail to you the missing parts (for items with missing parts).

Yes you can. When items go out of stock, they will be labelled as “(product name) – Preorder”. These products can be purchased on a preorder basis. Any existing limited time discounts can also be applied to purchase pre-order products.
Do note that shipping for pre-order products may take up to 2 months from the time of your order.

All orders are processed very quickly to ensure the fastest delivery possible. Therefore, processed orders usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information carefully before placing your order. If you discover a mistake, please contact us and let us know soonest possible.

You can opt to shop as a guest but we strongly recommend to you sign up for an account to be a member for the following reasons:
– Easier and faster check-out with pre-filled forms
– Stay notified of the newest arrivals
– Exclusive members promotions

Plus, it’s free! Enuff said.